Terms and Conditions/Refund Policy

To ensure your satisfaction with our products/services,below are the refund policy.

7-day Malfunction Money Back Guarantee: We offer a 7-day Malfunction guarantee on all purchases. If you receive a malfunction products(ie. the product did not perform its ordinary function, broken, scratches) , you may return it for a full refund within 7 days of the purchase date. Please note that the product/service must be in its original condition and packaging to be eligible for a refund.

How to Request a Refund: To request a refund, please contact our customer support team at kuringroup@gmail.com or +60139863615 . Provide your order number and the reason for your refund request. Our team will review your request and initiate the refund process if it meets our refund policy criteria.

Refund Processing: Refunds will be processed within 3 days of receiving the returned product/service. The refund will be issued to the original payment method used for the purchase.

Late or Missing Refunds: If you haven’t received your refund within the specified timeframe, please first check your bank account or contact your credit card company, as there may be a delay in processing. If you have done this and still have not received your refund, please contact us at [kuringroup@gmail.com or +60139863615for assistance.

Exchanges: We do not offer exchanges at this time. If you need a different product/service, please initiate a return for a refund and place a new order.

Contact Us: If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at kuringroup@gmail.com or +60139863615.